WHITE ROSE PETERSFIELD LTD PRIVACY POLICY:-

White Rose Petersfield is committed to protecting your privacy, and at the same time we endeavour to use any data we collect from you to provide the best possible service. This privacy policy describes how we collect and use your personal data.

How your personal information is used by White Rose Petersfield LTD

How we use your personal information

This privacy notice is to let you know how we look after your personal information. This includes what you tell us about yourself, what we learn by having you as a customer, and the choices you give us about what marketing you want us to send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.

 

We promise:-

· To keep your data safe and private.

· Not to sell your data.

· To give you ways to manage and review your marketing choices at any time.

How the law protects you

As well as our Privacy Promise, your privacy is protected by law. This section explains how that works.

Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so.

· To fulfil a contract we have with you, or

· When it is our legal duty, or

· When it is in our legitimate interest, or

· When you consent to it.

A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.

Here is a list of all the ways that we may use your personal information, and which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are.

What we use your personal information for

• To manage our relationship with you or your business.

• To develop new ways to meet our customers’ needs and to grow our business.

• To develop and carry out marketing activities.

• To provide advice or guidance about our products and services.

Our reasons

• Your consent.

• Fulfilling contracts.

• Our legitimate interests.

• Our legal duty.

Our legitimate interests

• Keeping our records up to date, working out which of our products and services may interest you and telling you about them.

• Seeking your consent when we need it to contact you.

• Being efficient about how we fulfil our legal duties.

Personal Information:-

We use many different kinds of personal information:-

Type of Information Recorded

Name

Address

Post Code

Telephone Number(s)

Model of Interest

Current Vehicle(s)

Registration Number

Chassis Number

Date of Registration

MOT Expiry Date

Last and Next Service Date

Finance Expiry Date

Warranty Expiry Date

Copies of all sale documents

Our Reasons

• Accuracy of Information Provided.

• Keeping our records up to date, working out which of our products and services may interest you and telling you about them.

 

Our legitimate interests

• Keeping our records up to date and matching you with products and services that may interest you and telling you about them.

• Seeking your consent when we need it to contact you.

• Being efficient about how we fulfil our legal duties.

Data Usage

White Rose Petersfield will use the data you supply to answer an enquiry or to administer an ongoing commercial relationship.

We will also use your data to tell you about changes to the web site, new information, or products and services offered by White Rose Petersfield that we think you will find valuable.

White Rose Petersfield does not share, sell, trade or rent your personal data. We do however share customer information with our supporting manufacturers once you have purchased a vehicle from us for the purposes of:-

· Ongoing Warranty

· Finance Application

To read our manufacturers Privacy Policies please click the links below:-

Volkswagen - link

We may need to share your personal information with other organisations to provide you with the product or service you have chosen

Where we collect personal information from

Data you give to us:-

· When you apply for our products and services

· When you talk to us on the phone or in branch

· When you use our websites

· In emails and letters

· Enquires passed to us from our manufacturers via lead management tools from their approved platforms

· Service bookings passed to us from our manufacturers via lead management tools from their approved platforms

· CCTV

If you choose not to give personal information

We may need to collect personal information by law, or under the terms of a contract we have with you.

If you choose not to give us this personal information, it may delay or prevent us from meeting our obligations. It may also mean that we cannot perform services needed to run your product or service you have with us. Any data collection that is optional would be made clear at the point of collection.

Marketing

We may use your personal information to tell you about relevant products and offers. This is what we mean when we talk about ‘marketing’.

The personal information we have for you is made up of what you tell us and data we collect when you use our services, or from third parties we work with.

We study this to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

We can only use your personal information to send you marketing messages if we have either your consent or a ‘legitimate interest’. That is when we have a business or commercial reason to use your information. It must not unfairly go against what is right and best for you.

You can ask us to stop sending you marketing messages by contacting us at any time.

Whatever you choose, you'll still receive service and MOT reminders and other important information such as finance expiry dates.

We may ask you to confirm or update your choices, if you take out any new products or services with us in future. We will also ask you to do this if there are changes in the law or regulation.

If you change your mind you can update your choices at any time by contacting us.

How long we keep your personal information

We will keep your personal information for as long as you are a customer of White Rose Petersfield.

After you stop being a customer, we may keep your data for up to 5 years from point of sale or last service/repair transaction for one of these reasons:

· To respond to any questions or complaints.

· To show that we treated you fairly.

· To maintain records according to rules that apply to us

We may keep your data for longer than 5 years if we cannot delete it for legal, regulatory or technical reasons. If we do, we will make sure that your privacy is protected and only use it for those purposes.

How to get a copy of your personal information: - In writing to

Marketing Department

White Rose Petersfield

Station Road,

Petersfield

Hampshire

GU32 3DJ

What if you want us to stop using your personal information?

You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to be forgotten’.

There may be legal or other official reasons why we need to keep or use your data. But please tell us if you think that we should not be using it.

We may sometimes be able to restrict the use of your data. This means that it can only be used for certain things, such as legal claims or to exercise legal rights. In this situation, we would not use or share your information in other ways while it is restricted.

You can ask us to restrict the use of your personal information if:

· It is not accurate.

· It has been used unlawfully but you don’t want us to delete it.

· It not relevant any more, but you want us to keep it for use in legal claims.

· You have already asked us to stop using your data but you are waiting for us to tell you if we are allowed to keep on using it.

If you want to object to how we use your data, or ask us to delete it or restrict how we use it or, please contact us.

How to complain

If you need to contact us or unhappy with how we have used your personal information. Write to:-

The Data Controller

White Rose Petersfield

Station Road,

Petersfield.

Hampshire

GU32 3DJ

Complaining to the UK data protection regulator

If you are concerned about the way we have processed your personal information, you have the right to complain to the Information Commissioners Office (ICO) by visiting the ICO website.

You also have the right to complain to the Information Commissioner’s Office. Click Here to visit the website.

Data usage links to external websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

This White Rose Petersfield site is a UK based website and takes reasonable care to comply with the requirements of the General Data Protection Regulations (GDPR) 25th May 2018 with regard to the personal information you supply on this site. The White Rose Petersfield site uses a security system that protects your information from unauthorised use. However, as no data transmissions over the Internet can be guaranteed to be 100% secure we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

White Rose Petersfield may occasionally modify this Privacy Policy, such variations becoming effective immediately upon posting to the website and by continuing to use the website, you will be deemed to accept any such variations.

Please note that White Rose Petersfield does provide links to other sites, which may not be governed by this Privacy Policy and you should view the particular privacy policies of those sites for further information.

Therefore, White Rose Petersfield cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Cookies

When you use our website we may gather information about you through Internet access logs, cookies and other technical means. ‘Cookies’ are text files placed on your computer to collect Internet log information and user behaviour information. These are used to track website usage and monitor website activity and for other data processing reasons set out below.

Some of the cookies we use are essential for parts of the site to operate and have already been set. You may delete and block all cookies from this site, but parts of the site will not work. To find out more about the cookies we use and how to delete them, please contact mail@whiterose.uk.com

WEBSITE PRIVACY AND LEGAL INFORMATION

White Rose Petersfield has made every effort to ensure the accuracy of the information contained in this site.

Whilst every effort is made to produce up to date products and specifications, this site should not be regarded as an infallible guide to our vehicles products and services, nor does it constitute an offer for the sale of any particular vehicle.

COPYRIGHT

All rights, including copyright and database right, in the website and its contents, are owned by or licensed to White Rose Petersfield, or otherwise used by White Rose Petersfield as permitted by applicable law or the copyright holder. You may not copy, reproduce, republish, download, post, broadcast or transmit any text, images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from White Rose Petersfield or the copyright holder.

You may not adapt, alter or create any of the material or information in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes.

White Rose Petersfield reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes. White Rose Petersfield reserves the right to monitor submissions to the site and to edit or reject any submissions.

DISCLAIMER

We try to ensure that information on our site is accurate, complete and up-to-date. In using this site, however, you agree to be bound by the Terms & Conditions, which take effect on the date when you first use the site.

Without prejudice to your statutory rights, the site and all information, text, names, images, pictures, logos, links and icons and other materials (without limitation) are provided 'AS IS' and on an 'IS AVAILABLE' basis without representation warranty or endorsement, express or implied. In particular, we do not warrant or represent the accuracy or completeness of information provided on this site nor do we guarantee that use of this site will be uninterrupted or error-free, or that the site and its servers are free of computer viruses or bugs.

In no event will White Rose Petersfield be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on our site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the site.

Notwithstanding anything else in these Terms & Conditions, we will not be liable for claims relating to the functionality or availability of this site.

TRADEMARKS

All names, images, logos identifying White Rose Petersfield are proprietary marks of White Rose Petersfield. All third party brand, product, service and company names contained on this site are the trademarks, service marks and trade names of their respective holders. White Rose Petersfield does not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders' rights.

EXTERNAL LINKS

White Rose Petersfield does not represent, warrant, endorse or hold esponsibility over any external sites that may be linked to and from this site. Any external site that you visit by clicking through a link on this site is outside the control of White Rose Petersfield and you visit entirely at your own risk.

SOFTWARE DISCLAIMER

The software downloads from this site have been thoroughly scanned and tested at all stages of production, but - as with all new software - we still recommend that you run a virus checker before use. We also recommend that you have an up-to-date backup of your hard disk before using the software. White Rose Petersfield cannot accept responsibility for any disruption, damage and/or loss of data on your data or computer system that may occur while using the software. Consult your network administrator before installing any software on a networked computer.

COOKIES

This web site uses cookies in a number of ways which are as follows:

Aggregated Site Usage Statistics

Cookies may be placed on your computer, phone or other Internet device to provide us with aggregated data of the usage of this site and the mediums which are driving traffic to the site. The data gathered by these is aggregated and therefore your individual usage of this site cannot be attributed to you.

Essential Site Features

Cookies may be placed upon your computer, phone or other Internet device in order to provide essential site features such as allowing you to compare different cars in stock and complete enquiry forms quickly.

Complimentary Site Features

The site may also use Cookies for certain complimentary purposes such as showing you the car that you last looked at on the home page. All these functions are designed to improve your experience of using the site. If you don't want this site to place Cookies on your device you can disable these using your Internet Browser settings.

JURISDICTION

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales.

If any of these Terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms are intended to be effective, it shall be severed and deleted from this clause. All other Terms of Use and Terms & Conditions shall remain in full force and continue to be binding and enforceable.

White Rose Petersfield reserves the right to change any of its terms and conditions at any time by posting changes online.

If you do not accept these Terms in full, you must stop using this website immediately.